Refund policy

RETURN AND REFUND POLICY

At Prime WaveLLC, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we are committed to making the return process as clear and fair as possible.

Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached. Items must be in the same condition in which you received them.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalized or custom-made products, intimate or sanitary goods, and items marked as final sale. Please check the product description before purchasing.

How to Request a Return

To start a return, contact us at PrimeWaveLLC1@outlook.com with your order number and the reason for the return. Our team will review your request and provide detailed return instructions, including the return address. Please do not send items back before receiving confirmation from us, as unauthorized returns may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us and we will guide you through the process, subject to availability.

Late or Missing Refunds

If you have not received your refund after the stated period, please first check with your bank or card provider. If you have done this and still have not received your refund, contact us at PrimeWaveLLC1@outlook.com.